Frequently asked questions to the hotel

We have compiled an overview of our guests' most frequently asked questions here. If the desired response is not listed, we look forward to your contact request.

How to get there

By car:

As you leave the hotel, turn right onto “Herzogstraße” and after the second junction, turn right onto “Friedhofstraße” which will lead onto “Carl-Ullrich-Straße.” Then, in approx. 4.5 km, you will reach the “Bundesstraße B44” [main road]. Drive from here in the direction of the A3/ Köln/ Würzburg/ Frankfurt. In 1 km, take the third exit on the roundabout and drive along the B43. In 3 km, take the exit for the “Flughafen” [airport]. From here onwards, follow the signage to the parking lot. This journey takes approx. 15 minutes in total.

Using public transport:

The X17 and X19 bus departs from Frankfurt Airport every 30 minutes. Get on here and travel for approx. 30 minutes until “Herzogstraße” station in Neu-Isenburg. From here, walk 200 meters north from “Herzogstraße” to reach the Best Western Hotel Frankfurt Airport Neu-Isenburg.

Using the EHM Hotel Frankfurt Airport Neu-Isenburg shuttle service:

We offer a direct transfer service from our hotel to Frankfurt Airport. This operates 24 hours a day. The time must be arranged beforehand. Please let us know 48 hours in advance if you would like to use our shuttle service. Contact

From the A5 motorway, drive from the Frankfurt junction on the A3 in the direction of München/ Offenbach. In 9 km you will reach the Offenbach junction. Here, take the exit on the BAB 661 in the direction of Neu-Isenburg. In 2 km take the exit 18 for Neu-Isenburg and drive in the left lane on “Friedhofstraße.” In 1.2 km turn right onto “Herzogstraße.” In approx. 200 m you will reach the Best Western Hotel Frankfurt Airport Neu-Isenburg which is on the left-hand side.

On the “Bundestraße B44” [main road], you can reach Frankfurt’s main train station in approx. 15 minutes by car. Alternatively, you can take the 651 bus to Neu-Isenburg train station and get on the suburban train to Frankfurt Hauptbahnhof [main train station]. The journey takes approx. 30 min using public transport.

Yes. Our guests can park in the hotel’s parking lot depending on availability. The parking fee amounts to €15 per day.


On the day of arrival the room is free to move into from 3 pm and you can stay in the room until 11 am on the day of departure.

Yes. Pets can stay in the room of their owner for €10 per pet, per night. This fee does not include caring for/food for the pet.

You can pay for our services using Visa, American Express, MasterCard and EC Maestro cards.

Yes. Our guests can use the cardio equipment in the mini gym. A sauna is also available at the hotel.

Yes. Our guests can use the Wi-Fi free of charge throughout the hotel.


The hotel is located very centrally in Neu-Isenburg and there is a shopping centre directly opposite. Frankfurt Airport is located only 9 km away, as well as Frankfurt inner city. Visitors to the Trade Fair can reach the Trade Fair Centre in Frankfurt which is located 11 km from the hotel. Nature lovers can play different sports in Frankfurt City Forest. Discover more recreation tips here


Best Western Hotel Frankfurt Airport Neu-Isenburg
Herzogstraße 61-63
​63263 Neu-Isenburg