Hotel reviews

Please find here the latest hotel reviews from our guests.

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Spacious room, friendly staff, cozy and comfortable stay Bad: Nothing

Minqian on, 14.02.2019

Excellent rooms / location

The staff is friendly / professional, the rooms are bright & spacious with a great view towards Frankfurt Airport. In addition it's located next to the Isenburg Mall, where you find a lot of shops and restaurants.

Ehsan on Agoda, 07.02.2019


At the reception I was greeted and checked in bz Mr.Salem.The room was clean / spacious with an excellent view of Neu-Isenburg.Also the furnitures were stylish with bright colors. The location of the hotel couldn't be better situated right next to the Neu-Isenburg mall. I wouldn't hesitate to book that amazing hotel again when I am back in Germany.

DayTrip10279992469 on TripAdvisor, 04.02.2019

Good rooms

Excellent large renovated rooms and well equipped.Rooms are quiet too.Staff is very friendly and helpful.Round the corner NI shopping mall is convenient for shopping and coffee / lunchEntrance / reception needs refurbishing.

Journey32600808005 on TripAdvisor, 04.02.2019

Better than most

It was a good stay. Excellent and large room. The view from higher levels is also great. The thing I would change is breakfast options as there usually was only one meet to choose from and never bacon which is a shame!!!

Tour46091322256 on TripAdvisor, 01.02.2019

Very Pleasant

The room was amazing!!! Thank you for the haribo sweets and the room exceeded my expectations. Bad: We weren't directly affected but the hotel elevators kept creaking like it was about to break which caused uneasiness everytime we rode it.

Hoolio on, 31.01.2019

Tourism fee for Business Stay. (???).

Almost everything. ? Bad: The hotel charged Tourism fee, even I have been on Business Visit. ( ??? ). ???

Jacky on, 28.01.2019


Size of the room is big and it’s always very clean also bus station and all facilities in front of hotel, stuff very friendly as well Really it’s nice hotel Bad: Internet in Hotel is unbelievable, I used to travel a lot around the world it’s my first time to feel that I’m facing and connecting with internet from 1995 It’s superrrr slow and always disconnected

Mohamed on, 13.01.2019


Breakfast is very good Bad: None

Tony on, 06.01.2019

Except the brrakfeast, all the other things are good.

Very friendly employees. They are so welcoming and helpful Bad: Breakfeast is so weak with limited food.

Berna on, 26.12.2018

my preferred hotel in Neu-Isenburg / FRA airport

Old skyscraper (21 floors) building from the 70s - however inside fully refurbished and excellent spacious and comfortable rooms.

Michael on, 12.12.2018

Watch out for certain issues

1. The hotel had insufficient parking. 2. The wifi was really slow, borderline usable.

Paul on Agoda, 03.12.2018

Great view from hotel room and excellent meal just around the corner.

The staff were very helpful, the breakfast was excellent, the room was enormous and very well appointed. Private secure parking opposite hotel at €12 a night. Plenty of choice for eating, drinking and shopping within a few minutes walk.

Sue on, 20.11.2018



Anonymous on, 19.11.2018

Close to air[port and city

Quiet and friendly

Willem on, 03.11.2018

Convenient hotel

Neu isnenburg centre in very close proximity. Good selection of shops and food court Bad: Little bit far away from the central station but close enough to Frankfurt to take a taxi without paying a fortune.

Monas on, 07.10.2018


Kind reception with free coffee. Always handy in the morning.

Jan on, 02.10.2018


Value for money. Great three star hotel.

Ersan on, 28.09.2018


It’s not far away from the airport and right next to shopping mall. Bad: Bathroom and shower was a bit old

Anonymous on, 28.09.2018

the room is good, we didn't have breakfast here

the room is good, the staff is friendly. the hotel is in a very short walk to department store, it's behind the mall. we didn't have breakfast here.

Sainum on Agoda, 24.09.2018


Big room -near airport-room with AC Bad: Old toilet -beds moving bcz of tires at bottom Small lobby

Faisal on, 20.09.2018

Great stay

I’ve stayed here several times in the last 3 years. I believe, they are making continuous efforts to improve their service and the difference is showing. Lara and everyone else we have encountered during this stay, provided us with supberb service. Keep up the good work BW

yvette on, 10.09.2018

Relaxing and satisfying stay

Absolutely comfortable room. Large room with comfortable bed & sparkling bathroom. I stayed on the 15th floor and I enjoyed a breathtaking view of the city from there. The restaurant in the hotel only served breakfast, so I liked the fact that the Hotel was a minute away from a restaurant (El Paso steakhouse) and a few minutes walk to a large shopping mall where more restaurants & meal houses resided. It was also pretty close to public transportation. Bad: The tv stations were all in German, so I couldn’t make use of the tv.

Funmi on, 03.09.2018

Nice hotel

Nice hotel , amazing location , also staff is very kind and helpfull , especially "Alara" she is very friendly and helpfull with her always smiling face , thank you Alara

Kamuran on, 29.08.2018



abdul on, 26.08.2018

Good experiance

Most helpful and friendly staff

Falk on, 07.08.2018



Mansour on, 06.08.2018

Very good Hotel.

Friendly staff. Fruits and water available in the lobby. Close to a mall. Free parking on the street during certain hours. Bad: No A/C in the lobby.

Anthia on, 03.08.2018

Great view

Nice spacious rooms with great view Bad: Parking charge

Marko Turkulin on, 22.07.2018

Comportable for business trip

There is a big shopping mall near the hotel, and this hotel has a sauna Bad: I wish the breakfast would have more fruits, but personal wish

Eureem on, 12.07.2018

Best Western Hotel Frankfurt Airport Neu-Isenburg
Herzogstraße 61-63
​63263 Neu-Isenburg