Hotel reviews

Please find here the latest hotel reviews from our guests.


Big room .. nice view Bad: Nothing

Anwar on, 15.08.2019

very pleased with the room

We only stayed overnight on stop for our annual vacation trip. As we only booked a room without any supplement (no breakfast etc) we can only comment on the room and the service so far. But all that was perfect. Maybe the location was a little bit less comfortable as there was only limited space on the parking area (to pay for) and the streets were reserved for the inhabitants of the town. Luckily we could still park on the payed parking from the hotel.

erwu2017 on TripAdvisor, 12.08.2019

Fine for the night

The hotel staff was very kind and welcoming. The rooms were exceptionally large. Also breakfast was very good and divers, both warm and cold. Too bad the elevators were very slow and one off them wasn’t working. With 21 floors, three working elevators are an absolute requirement. Also the plug of the bath was not working so the water couldn’t run away

mboer700607 on TripAdvisor, 29.07.2019

All is very good, but two issues

I stayed at this hotel many times already. Everything is always excellent, but there are two repeating issues that need addressing: 1. The room cleaners must shower before they start to work!!!! The room stank hours after they left, it was horrible. 2. Need to add the option of double bed instead of two singles. The beds slide a bit and it's uncomfortable for a single person. All the rest was excellent. Best, Anton

anton_barr on TripAdvisor, 28.07.2019

Clean and beautiful hotel

Comfortable hotel Staff are nice and serviced especially the Roushbashn employee named Salam, thank you Salam, nice view and excellent sound insulation between rooms, friendly room cleaning staff, large mall steps from the hotel,

nalfay574589 on TripAdvisor, 14.07.2019

Naic hotal

Comfortable hotel Staff are nice and serviced especially the Roushbashn employee named Salam, thank you Salam, nice view and excellent sound insulation between rooms, friendly room cleaning staff, large mall steps from the hotel,

Naif on, 14.07.2019

Great hotel , will visit again ?

welcoming staff Bad: No fridge in room ?

Andrew on, 12.07.2019


Very nice reception staff. Helpful and smiling. Bad: Breakfast was good but re-stocking was very slow. We were there for over half an hour and we never saw sausages and meat balls only the empty trays. Also coffee machines was broken....

Tina on, 10.07.2019

Looks shabby from the outside but is perfectly fine on the inside.

Great location for business travellers. Breakfast was fine. Room was very spacious, bathroom was clean. Wifi works very well in the Best Western. Super friendly reception staff. Bad: Out of three elevators only one worked, so you need to be fairly fit if your room is on the 11th floor and you want to get into your room and you have to use the staircase.

Franziska on, 10.07.2019

OK but some areas need some work

The rooms are large clean and spacious. The bathroom is well equipped. The room has a TV and tea and coffee making facilities but no fridge. Overall, it is of a good standard and in quite a good location, right next door to the Isenburg-Zentrum shopping mall. Bad: We didn't partake of the breakfast as it was very expensive. The lifts are extraordinarily slow and quite small, so sometimes you have to wait for the next one which can be up to 10 minutes. The beds are sagging in the middle. The mattress feels nice and soft at the beginning, but over the night this develops into a distinct sag which is not good for your back.

Alex on, 08.07.2019


Staff was friendly and helpful. Hotel is easy to find and clean.

Laura on, 08.07.2019


Excellent customer service!! Made the stay very special.

Yurah on, 07.07.2019

very comfortable and pleasant,

i thought all facilities were excellent, clean and well presented. very happy with choice made, will be using this location again when revisiting. Bad: nothing, all facilities were very well maintained and comfortable.

Meir on, 27.06.2019

Comfortable and relaxed overnight.

Very nice and spacious room. Professional and informative reception employees. Clean, Modern and comfortable, still very affordable. As it is not in center it was very quiet and pleasant for sleeping. Bad: Need to drive or take public transport to reach Frankfurt. Elevators at least at points where I was using it were quite a bottleneck, but that was not so big deal.

Vinko on, 20.06.2019

Nice stay @ Best Western Neu-Isenburg

We stayed at this hotel for 4 days. Nice. Great value. Perfect location close to everywhere in Frankfurt. Staff could be slightly more attentive. Elevators could get renewed. However, if you seek the right price-value ratio in the overpriced Frankfurt area, this is it.

Navigator66288691260 on TripAdvisor, 15.06.2019

Nice hotel but needs less pigeon.

Great staff, lovely, large modern rooms and the breakfast is very nice. Internet access is quite slow but not unusable. Some of the common areas could use a refurbishment. Was woken many times by the pigeons roosting on my balcony, they mess everywhere out there and some pigeon netting would be a great addition.

Stay17701586562 on TripAdvisor, 10.06.2019


The staff was very friendly, the room was spacious and clean Bad: Nothing to mention

Leon on, 05.06.2019


Big room , comfortable bed, Bad: One of the three lifts was broken and was not signposted as broken so i had to wait and wait

Trevor on, 31.05.2019


Liked it !

Dmitrijs on, 28.05.2019

Views and space

Ok, so the outside looks grim - it's a 1974 tower block. Inside the rooms are clean and big - pretty good for a 3*. From the upper floors the rooms have fantastic views especially east facing for sunrises. Restaurant is ok - bit ltd but enough options. Biggest downside was no bar just a vending machine in reception selling a few beers. Staff helpful

felineluckypunk on TripAdvisor, 17.05.2019


Paying to park.

Kenneth on, 16.05.2019


nice balcony view and good connection to airport, Bad: nada.

Exulans on, 13.05.2019


Overall good. Big & clean room. Nice view from the room. Breakfast was at 19th floor with magnificent view where can see city view and planes landing from Frankfurt airport. The breakfast was excellent.

Loke on, 04.05.2019


Good breakfast Nice staff Rooms very large The small snack for a returning customer was a nice gesture

Evert on, 02.05.2019

Spacious and clean rooms.

Reasonably wide choice of food at breakfast, spacious and clean rooms. Parking for hotel guests across the street paid extra.

Es on, 28.04.2019

perfect stay

rooms are big and modern designed, beds are very comfortable nice view over the city also from the restaurant with a good breakfast, only 15min drive to the airport. staff very friendly and helpful if you need something special. smoking rooms available on request,

Tourist01357608777 on TripAdvisor, 25.04.2019


The rooms are very big and modern designed You have a beautiful view over the city Rooms are very clean Near to the airport, only 15 min drive Staff very friendly and always helpful

Cornelis on, 22.04.2019

Real Value for money

Large rooms, healthy and full breakfast, comfortable beds Was surprised so much value for relatively low prices Neu Isenburg is a suburb of Frankfurt. ideal when you do business outside Frankfurt City. Good and cheap restauranty in the neighbourhood

Navigator51596087482 on TripAdvisor, 18.04.2019


The location amazing beside city center Bad: Nothing

Hussein on, 20.03.2019


- Staff was very friendly and helpful - Room are very spacy and comfortable - Quite extensive breakfast in the morning - We stayed there during a weekend night, travelling through, so was very calm in the hotel Bad: /

Karel on, 13.03.2019

Best Western Hotel Frankfurt Airport Neu-Isenburg
Herzogstraße 61-63
​63263 Neu-Isenburg